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CLAIMS 

What to do in case of an Accident or Loss of Vehicle?
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  1. Report the accident immediately to the nearest police station and secure a copy of the Police Investigation Report.

  2. Never leave your damaged vehicle unattended to prevent further loss or damage.

  3. Bring the damaged vehicle to any of our accredited shops for an initial estimate.

  4. Take the name, address, telephone number and other details (such as registration certificate, driver’s license and insurance policy) of the adverse party vehicle.

  5. Attend to persons requiring medical attention, and gather all the medical expenses of the victim/s (such as medical receipts, x-ray and laboratory receipts, professional fees).

  6. For Carnap Cases, report the incident to the nearest police station and secure a Flash Alarm. Submit the flash alarm together with car registration and/or vehicle invoice to the Traffic Management Group Center, Camp Crame, Quezon City and secure a copy of the complaint and alarm sheet.

  7. Inform our claims department immediately and submit all the necessary requirements to expedite the processing of your claim.

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Note: the repair of the vehicle will not proceed without the approval of the company.

What are the Requirements in filing a Motor Car Insurance Claim?

 

Regardless of the nature of claim, the following documents must be submitted to the company:

Additional Documents:

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  • Insurance Policy and O.R. of Premium Payment

  • Police Report and/or Driver’s Affidavit (Affidavit if repair estimate is below P50,000)

  • Certificate of Registration and O.R. (Sales Invoice & Delivery Receipt for new vehicles)

  • Driver’s License and O.R.

  • Pictures of damage vehicle showing the extent of damage and plate number.

  • Repair Estimate.

 

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Where to Submit Requirements?

 

Claims requirements may be directly submitted to our office located at Unit 501 Manta II Bldg. Limbo St cor Kalayaan Avenue, Makati City, Philippines, Telephone (02) 832 9211

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General Remarks:

  1. The clients can only submit affidavit instead of Police Clearance if the claims is below 50,000php.

  2. The car will be considered a Total Loss, if the damage cost is almost 70% of the cars value.

  3. If it’s a case of Car Nap:​

  • The client has to report the incident to the Highway Patrol Group (HPG) or Police immediately.

  • The back up car keys has to be surrendered to us.

  • The client has to wait for 90 days to recover the unit. If the car is still missing after 90 days, The Highway Patrol Group (HPG) will issue a "Non-Recovery Certificate"

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